Help Center
Find answers to common questions and get the help you need to make the most of Kadanna Academy.
Getting Started
Learn how to set up accounts, create profiles, and start learning
Account & Settings
Manage profiles, subscriptions, and platform preferences
Safety & Controls
Set up parental controls and ensure safe learning
Using Features
How to use videos, games, AI tutoring, and social features
Family & Schools
Guides for parents, teachers, and educational institutions
Technical Support
Troubleshooting, technical issues, and platform problems
For Parents
How to Create a Child Profile
Step-by-step guide to setting up your child's account
Setting Up Parental Controls
Configure screen time, content filters, and safety settings
Understanding Your Child's Progress
How to view learning analytics and achievements
Managing Subscription and Billing
Change plans, update payment methods, and view invoices
For Students
How to Use ToraAI Tutoring
Get homework help and personalized learning assistance
Earning Points and Achievements
Complete quests, earn coins, and unlock rewards
Using Social Features Safely
Share content, make friends, and stay safe online
Finding Educational Content
Browse videos, games, and activities for your age group
Educational Features
Video Learning
Age-appropriate educational videos across subjects like math, science, history, and languages
AI Tutoring (ToraAI)
Personalized homework help and learning assistance with age-adaptive responses
Interactive Games
Educational games that make learning fun while building skills
Live Streaming
Join live educational events and interactive learning sessions
Safety & Management
Content Moderation
AI-powered filtering ensures all content is safe and educational
Parental Dashboard
Monitor progress, set limits, and manage multiple child accounts
Social Features
Safe community features with moderated interactions
Classroom Integration
Tools for teachers and schools to manage student learning
Login & Account Issues
Can't log in to account
Check email/password, try password reset, clear browser cache
Child profile not working
Verify age settings, check parental permissions, contact support
Video & Streaming Issues
Videos won't play or buffer
Check internet connection, try different browser, disable ad blockers
No sound or poor quality
Check device volume, adjust quality settings, test other videos
Payment & Subscription
Payment declined or failed
Contact bank, check card details, try different payment method
Subscription not active
Check payment status, verify subscription plan, contact billing support
Phone Support
Speak with our support team
1-800-KADANNA
Mon-Fri 8AM-8PM PST
Email Support
Get detailed help via email
support@kadanna.com
Response within 24 hours
Live Chat
Chat with support instantly
Available 9AM-6PM PST
Getting Started Guide
5 min tutorial on setting up your account
Parental Controls Setup
7 min guide to safety features
Using ToraAI Tutoring
4 min intro to AI homework help