We're here to help! Get in touch with our support team for assistance with your account, technical issues, safety concerns, or any questions about Kadanna Academy.
Speak directly with our team
1-800-KADANNA
(1-800-523-2662)
Detailed help via email
support@kadanna.com
Instant messaging support
Urgent safety concerns
0723431496
Login issues, app problems, streaming troubles
tech@kadanna.com
Subscription, payments, account management
billing@kadanna.com
Curriculum questions, learning guidance
education@kadanna.com
Inappropriate content, user behavior
safety@kadanna.com
Kadanna Inc.
Bucharest
Suite 400
Romania
Safety Hotline: 24/7
Translation services available for other languages upon request
Safety concerns receive immediate attention (within 15 minutes). Other inquiries typically get responses within 2-24 hours depending on complexity.
Our safety hotline is available 24/7. For non-urgent matters, leave a voicemail and we'll respond during business hours.
Yes, we provide support in Spanish and French. German support is limited but available upon request.
Include your account email, child's age/grade, specific issue details, and any error messages you've seen.
Yes! Teachers with institutional accounts can contact our education team at education@kadanna.com for curriculum and classroom support.
Use the safety hotline (1-800-KADANNA), email safety@kadanna.com, or mark your message as urgent when contacting us.
You might find your answer faster in these resources: