Contact Us
We're here to help! Get in touch with our support team for assistance with your account, technical issues, safety concerns, or any questions about Kadanna Academy.
Phone Support
Speak directly with our team
1-800-KADANNA
(1-800-523-2662)
Email Support
Detailed help via email
support@kadanna.com
Live Chat
Instant messaging support
Safety Hotline
Urgent safety concerns
0723431496
Technical Support
Login issues, app problems, streaming troubles
tech@kadanna.com
Billing & Accounts
Subscription, payments, account management
billing@kadanna.com
Educational Support
Curriculum questions, learning guidance
education@kadanna.com
Safety & Moderation
Inappropriate content, user behavior
safety@kadanna.com
Kadanna Inc.
Bucharest
Suite 400
Romania
Safety Hotline: 24/7
Translation services available for other languages upon request
How quickly will I get a response?
Safety concerns receive immediate attention (within 15 minutes). Other inquiries typically get responses within 2-24 hours depending on complexity.
Can I call outside business hours?
Our safety hotline is available 24/7. For non-urgent matters, leave a voicemail and we'll respond during business hours.
Do you offer phone support in other languages?
Yes, we provide support in Spanish and French. German support is limited but available upon request.
What information should I include in my message?
Include your account email, child's age/grade, specific issue details, and any error messages you've seen.
Can teachers contact you directly?
Yes! Teachers with institutional accounts can contact our education team at education@kadanna.com for curriculum and classroom support.
How do I report a safety concern?
Use the safety hotline (1-800-KADANNA), email safety@kadanna.com, or mark your message as urgent when contacting us.
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